Privacy Policy

Our Privacy Commitment

AutoGlassOnly is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with us. This policy explains the types of personal information we collect, how it is used, and the steps we take to ensure that the privacy of your personal information is appropriately protected. 

Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, unique identification numbers, medical and financial data.

Information about individuals contained in public telephone directories (where a subscriber can refuse to be listed), professional and business directories available to the public, certain public registries and court records, and certain other publicly available publications is not considered personal information.

In order for AutoGlassOnly to process the auto glass repair of your vehicle you may need to provide us with contact and payment information (such as your credit card information) so that we can process your order.  In order to ensure a superior level of service AutoGlassOnly acquires customer feedback through the use of online surveys.  From time to time, we may run contests, promotions. If you participate, you may be asked for your contact information as well as additional optional information (for example, prize preferences). Information from contest entries willl be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available with each particular contest.

You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the service, or information that you may have requested.

AutoGlassOnly obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type and sensitivity of personal information being collected, used or disclosed.

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only keep you informed on the progress of the repairs to your vehicle if you provide us with your phone number or e-mail address.  If you have "opted in" by not directing us to withhold your information from customer satisfaction surveys, we will always provide you the opportunity to "opt-out" at a later date. For example, upon completion of the repair order you will again be given the opportunity to change your decision by indicating that you wish to withdraw your consent.

You can change your consent preferences at any time by contacting a AutoGlassOnly representative who can help direct the call to the appropriate department within AutoGlassOnly.

AutoGlassOnly collects only the personal information required to provide our services to you. If the personal information we require is collected for a reason other than to provide services, we will advise you of the reason and obtain your consent before or at the time the information is collected. AutoGlassOnly will only collect personal information by fair and lawful means.

The following are some examples of why we collect your personal information;

  • Process repairs to your vehicle as explained on the repair order;
  • Keep you informed on the progress of the repairs to your vehicle;
  • Process your payment for services rendered as necessary;
  • Offer new products and services;
  • Provide us with customer satisfaction feedback to improve our customer service to you.
  • We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

 

AutoGlassOnly uses and discloses your personal information only for the purposes it was collected. AutoGlassOnly does not sell or rent personal information to any organization or person for any reason. However we may share your information with third parties acting on our behalf or as permitted or required by law.

AutoGlassOnly may share your personal information with certain third party service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. To reduce the risk of fraud or misuse of personal information, AutoGlassOnly may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If your personal information is shared with third parties, these third parties will be bound by appropriate agreements with AutoGlassOnly to secure and protect the confidentiality of your personal information. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

AutoGlassOnly may disclose your information as permitted or required to by law; for example:

  • to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
  • where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
  • to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
  • to comply with court rules regarding the production of records and information; and
  • to our legal counsel.

 

AutoGlassOnly retains your personal information only as long as it is required for our business relationship or as required by federal or state laws.

AutoGlassOnly makes all reasonable efforts to keep your personal information up to date, accurate and relevant for its intended use.

The security of your personal information is a high priority. We maintain appropriate safeguards and security measures to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse, including;

  • physical security measures such as restricted access facilities and locking filing cabinets
  • electronic security measures for computerized personal information such as password protection and encryption where appropriate
  • organizational processes such as limiting access to personal information to a selected group of individuals,
  • contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information

 

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.

To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so.

If you have questions regarding our privacy policy, please contact us using the following information:

Send us an email at: support@autoglassonly.com

Call us at: 800-344-7480

Write us at:

AutoGlassOnly 

977 N Oaklawn Ave Suite 300

Elmhurst, IL, 60126

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